SHIPPING PRICES | Australia (regular post) Order value up to & including $75.00: $10.00 Order over $75.00: FREE | Australia (Express post satchel) Order value up to $125: $16.00 Order over $125: FREE | New Zealand (air mail) Order value up to $125: $15.00 Order over $125: FREE | USA, Canada, UK Order value up to $200: $20.00 Order over $200: FREE |
FAQShipping | Returns Policy | Shopping | Payments | Currency, GST & Taxes SHIPPING
How quickly do you ship? We post out from the Sandgate store Monday through to Thursday. Payment must clear before the order is posted. How long will my order take to arrive? We usually ship very small orders within Australia as letter post (usually 1 to 2 days transit time after payment clears). But most orders are sent by parcel post (1 – 7 business days transit time after payment clears). The closer you are to Brisbane (where we are located) the faster your order will arrive. What postage method do you use? We use Australia Post exclusively for all orders. How can I reduce the time my order takes? Paying by Paypal is the fastest way to pay. Payment usually clears immediately, unlike all other payment methods. Paying by direct deposit from a Commonwealth bank account, payments usually clear within 24 hours, if not right away. You may also wish to have your order posted by express post (see below). Can I have my order sent by express post? Yes, you can select express post within Australia by choosing that option in the shopping cart checkout. We do not guarantee next day delivery however, as we still must wait for payment to clear. Please note, express postage means we will use an Australia Post express satchel – it does not mean your order will receive priority packing. We pack orders in the order in which they are received). SHOPPING
Do you have a printed catalog and price list? No, all our stock is listed on the website. We update our stock too often to be able to maintain a printed catalog. Do I have to enter my email address? Yes, otherwise you will not receive your order confirmation. If we have any problems with your order, it is easiest and quickest to contact you through email. We do not sell any of your information to third parties, and your information is kept completely private. Do you have… [insert bead name here]? All our stock is listed on the website, so if you can’t find it, we don’t have it. However we are always open to suggestions, as we are continuously expanding our product range. We might be putting together a new order for our suppliers at the time of your email, so we will consider your suggestion. How many beads per strand? This is an approximate number of beads per strand. It is based on the standard strand length, 40cm/16inch. Shorter strands, such as crystal beads, will have slightly less beads per strand. Each product will have the number of beads per strand in the detailed description. Bead Size : Beads per Strand 4mm : 100 6mm : 65 8mm : 50 10mm : 40 12mm : 33 PAYMENTS
What are the payment methods available? - Paypal: You do not need an account to pay by Paypal, just a credit card. It is the fastest payment method.
- Direct Bank Deposit: Pay directly into our Commonwealth Bank account. Bank details will be emailed to you after you place your order. You can then pay via online banking or go into your bank to send the payment. If you are paying from a Commonwealth account, payments generally clear immediately. Payments from other banks take up to 3 days to clear.
- Credit card over the phone: Please select bank deposit in the shopping cart if selecting this option. Please call us on 07 3869 0880 within our operating hours, and have your order number ready.
Is it safe to pay by credit card? Yes! The payment information is collected securely from our shopping cart, using a 100% safe encryption (see the little lock symbol on the bottom right hand side of your web browser). We do not store credit card information. Currency All prices are in Australian Dollars. GST (Goods & Services Tax) Australian Customers: GST is already included in our prices and will be displayed on your receipt. The rest of the world: The correct price is displayed in the shopping cart in Australian dollars. Your local government may charge various taxes on importation, however each country/location will vary so please check your own importation rules before ordering. |